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Our terms of purchase

At Långholmen kayak you can order goods through our channels; website, phone and email. You can also visit our showroom at Hornsgatan 151 in Stockholm.

We reserve the right for any printing errors.

Company
www.langholmenkajak.se is provided by Långholmen kajak AB 559008-9784. The information and images contained on the website are owned by the company or partners and may not be copied without permission.

Långholmen kajak AB
Reimersholmsgatan 75
117 40 Stockholm
076-069 38 52
[email protected]

Prices
All prices on the website are stated in Swedish kronor including 25% VAT. In the cart you will see the total price including all fees such as VAT, shipping and payments.

Payment
Payment is made through the selected payment method at checkout. The payment method is provided by Bambora together with partners.

Card payment
In case of card payment, Visa, MasterCard and Maestro are accepted.

Invoice and partial payment
In cooperation with Collector Bank AB, Långholmen kayak offers both invoice and partial payment. When you choose invoice as a payment method, you get your goods home before you pay. You can then choose to pay the full amount right away or split the payment into smaller parts. The invoice is due within 14 days. You can only order at your registered address when you choose invoice or partial payment and you must be at least 18 years old at the time of ordering. Once you have received the invoice, you can choose to part-pay up to 36 months by paying in the minimum amount specified on the invoice. In the case of partial payment, an interest rate of 19.9% will be added. A minor credit assessment is carried out which in some cases involves credit reporting. In case of late or non-payment, a late fee and interest on late payment will be charged.
General terms and conditions for invoice and credit account
Standardised European Consumer Credit Information

Questions related to your invoice or partial payment
Collector bank's customer service service will be happy to assist you in any matter relating to your invoice or partial payment. Contact them by email [email protected] or by phone at 010-161 01 00, Monday - Friday 08:00-18:00, Saturday 10:00 - 16:00 and Sunday 10:00 - 15:00. See also frequently asked questions

Guarantee
You always have a 2-year warranty on new kayaks and 1 year on used kayaks from Långholmen kayak. The warranty is valid from the original date of purchase of the product. The purchase receipt must be presented for the guarantee to apply. The warranty applies only to the original purchaser of the product and cannot be transferred. Notification of the case must be made within a reasonable time (maximum 2 months) after the error has been detected. If such notification is not made, even though the buyer has discovered or should have discovered the defect, the buyer loses the right to invoke the warranty. The warranty does not apply if the product has been used in a use other than that for which the product is intended. The warranty does not apply to products that have been stored or installed incorrectly, used inappropriately or improperly, altered or cleaned using incorrect cleaning method or products. The warranty does not cover normal wear and tear, scratches, marks or damage caused by impact or by accident. The warranty also does not apply to transport damage. The warranty applies to both new and used (demo-ex) kayaks and only in Sweden.

Cancellation period
When you shop at Långholmen kajak, you have a statutory 14-day right of withdrawal that applies from the day your item has been delivered to your postal agent or at your home. If the contract concerns a custom-made good or a product that has a clear personal touch, the withdrawal period starts to run from the date we have provided you with written information about this.

If you regret your purchase, it is important that you notify us in writing. The message must be sent to us at [email protected] In your message, your order number, as well as the goods to which the return applies, must be clearly stated

You do not have the right of withdrawal if:
The withdrawal period of 14 days has passed, or if the product has been damaged in connection with, for example, test paddling and can therefore no longer be considered to be in new condition.

Once you have exercised your right of withdrawal:
You are obliged to keep the product in as good condition as when you received it. If the product is damaged or lost due to negligence, you lose the right of withdrawal.

Return Policy
You should return the products to us immediately or no later than within the statutory 14 days after the withdrawal notice. It is you as a customer who is responsible for return shipping, delivery and that the condition of the products is the same at the time of delivery. The returns should be sent as packages and not against cash on delivery. When returning a kayak, the cost amounts to about 1000 – 2000 SEK, depending on where in the country you live.

Långholmen kayak is responsible for the return cost if the goods are defective or if the wrong product has been delivered.

Långholmen kayak is always responsible for the cost of shipping replacement goods. Read more about the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU's joint dispute resolution page. here:

Refund Policy 
If you choose to exercise your right of withdrawal, we will refund the amount you have paid for the goods. The refund will be made as soon as possible, but no later than within 30 days of the date we received your return. The shipping cost incurred during the order will not be refunded. The refund terms apply even if you purchased a course or experience with us.

Personal data processing
In order to handle and deliver your order, we need to process your personal data. All our processing of personal data takes place in accordance with applicable personal data legislation. You can read more about how we process your personal data under our privacy policy här.

Shipping
The delivery time is normally 3 - 5 days. If a product has an abnormal delivery time, it is specified at each product's description.

Unclaimed packages of PostNord are sent back to Långholmen kayak after 14 days.

Vid hemleverans av kajaker använder Långholmen kajak sig av DHL som speditör. När ditt paket har registrerats hos DHL kommer du att erhålla en länk för val av leveransdag. DHL levererar på vardagar, mellan kl. 09.00-17.00. Efter det att du har bekräftat upphämtning med DHL så övergår leveransavtalet till att bli ett avtal mellan DHL och dig och DHLs leveransvillkor gäller. För en sändning som efter avisering kvarligger på terminalen, t ex för att du som mottagare inte tar emot godset, tar DHL ut en avgift per sändning och kalenderdag från och med dag 4 efter avisering. Denna kostnad kommer att debiteras dig som köpare i efterhand.

Damaged goods and complaints
For deliveries with DHL
When you receive your kayak from the carrier, it is important that you immediately check that your product is not damaged or incorrect. If this is the case, do not accept the delivery but have the carrier return the kayak. In the unlikely event that you find that the product is damaged after delivery has taken place, you must complain the product to us at Långholmen kayak as of immediately. The easiest way to do this is to send an email with description and pictures to [email protected]Note! A complaint received by DHL later than 7 days after delivery is usually not accepted by DHL.

For deliveries with Post Nord
If your product is damaged or faulty, you must complain to us at Långholmen kayak within a reasonable time (14 days). The easiest way to do this is to send an email with description and pictures to [email protected].

On goods with manufacturing defects, you have 3 years' right of complaint under Swedish law.